You won’t find me putting this in their birthday card, but let’s just get this out of the way now: Zappos is not cool. They’re massive, yes. Great customer service? Absolutely. But for a retail site where you can find Salvatore Ferragamo crown bit loafers next to a pair of Skechers, the quantity-forward selection can…
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Author: Megan Collins on The Inventory, shared by Tercius to Lifehacker